Description:
IT Service Desk Technician, County Limerick. Full Details:

IT Service Desk Technician

Our client is looking to hire an IT Service Desk Technician to join their IT Team. This is a full-time permanent role, it is fully onsite in their facility in County Limerick. In this role, you will be troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties. Attractive salary plus benefits (21 days annual leave, Life Assurance and Eligibility for Healthcare  & Pension after 6 months.)

 

As the office location in County Limerick is NOT accessible by, or within walking distance of public transport, candidates must have a car and have a full clean driving licence.

 

Responsibilities:

• Interacting with end-users face to face, over the phone or by e-mail to assist in troubleshooting technical issues.
• Record, update and document incidents and requests in the Service Desk ticketing system. 
• Install, configure and troubleshoot all supported computer operating systems, software and peripheral devices (printers, scanners, thin clients, mobile phones etc.).
• Supporting the roll-out of new applications.
• Testing and evaluating new technologies.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Diagnose and troubleshoot technical issues, including account setup and configuration.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Document technical knowledge for our Knowledge base.
• There is an on-call rota, which the employee will join once they have achieved a sufficient level of support knowledge. They will be on call for a week at a time and are eligible for an on-call payments and additional call out payments if there are call outs.

 

 

Candidate Profile:

 

The ideal candidate will have strong analytical abilities, be technically skilled, and have excellent written and verbal communication skills.

 

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Career level is 2 – 4 years relevant IT support experience.
• Experience with remote desktop applications and help desk software.
• Experience in working under Service Level Agreements (SLAs).
• Ability to be flexible to work after hours as required and be on an on-call schedule
• Excellent problem-solving and communication skills.
• Native level fluency in spoken English required.
• ITIL Certification is desirable.

 

If you would like to find out more about this opportunity, please feel free to contact me, Philip Brady, MD, in the strictest of confidence , by email at Philip@pbrecruitment.ie, or phone : + 353 61 450 679.

You can also contact me via LinkedIn or Twitter/X as follows:

LinkedIn: http://ie.linkedin.com/in/philipbradyitrecruiter

Twitter: http://twitter.com/philipwitter

 

Thank you!

Date Posted:
02/09/24 - 17:41 Location:
Limerick | Midwest Category:
IT Support | Junior IT Job Reference:
2409 Job Type:
Permanent